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ask for lost property

You have the option to file a loss report at any time at:

By submitting your lost property report, you will automatically be notified as soon as your item is in the lost property office. When reporting a loss, you can choose whether you would like to be notified by letter or e-mail.

Please note that it can sometimes take several weeks for lost property to reach the lost property office.

If a lost property contains references to your person, e.g. identity card, EC card, insurance card or similar, you will automatically be notified in writing even without reporting the loss.

If you have any further questions about lost property, you can contact us by e-mail: or by telephone on 0421/361-10080.

Lost property in bus & tram

If you have lost or left something on the tram or bus, please contact the BSAG lost property office by phone (0421) 55 96 75 75 or e-mail .

Lost property on the train

If you have lost or left something in a train or station, please contact Deutsche Bahn at .

What documents do I need?

  • identity card or passport of the owner
  • as representative of any person

    one's own identity card or passport, as well as a power of attorney and an identity document of the person authorised to collect