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Change PIN number for the electronic ID card / eID card

Have you forgotten or lost the PIN number for your electronic ID card or for your eID card or would you like to reset the PIN number in general? You can find out more here.

From now on, you do not need an appointment for this request at the BürgerServiceCenters Mitte, Nord and Stresemannstrasse. You can do this at the Express counter. Please note the different opening hours of the express counters in the various Citizens' Service Centers.

The PIN number is a security mechanism to make the use of the online ID function of the ID card as secure as possible. When using the AusweisApp, the PIN number is requested each time it is used. This allows you to identify yourself quickly and securely online.

  • If you have your PIN number, you can reset it at home at any time.
  • If you have forgotten or lost your PIN number or the PIN number has been blocked by entering it incorrectly three times, you will need a new PIN number. You can obtain this from one of the BürgerServiceCenters.


  • Valid identity card or valid eID card

What documents do I need?

  • Valid identity card or valid eID card