Our employees only speak German in the office and on the phone.

Confirm order in the context of public procurements in the supplier cockpit

When you receive an order, you can accept and view it directly in the supplier cockpit. As a response to an order, you confirm the delivery capability by setting an appropriate status (deliverable, undeliverable, or partially deliverable) in the supplier cockpit.

  • Basic information

    If you have a valid framework agreement with the public administration, then you can receive orders through the public administration.

    You can receive and view the purchase order directly via the supplier cockpit. As a response to a purchase order, you confirm the delivery capability by setting a status in the Supplier Cockpit. The statuses to be selected are "Products are available", "Products are partially available" and "Products are not available". This delivery information is sent directly to the purchaser. If you select the status "Product not available", you must enter a reason in a free text field. You can also enter further comments and reasons in a free text field.

    The order can be transferred as a PDF or as an XOrder directly to your supplier system. Optionally, you have the option of creating a consultation case or a contract fault message, if this makes sense on the basis of the status message.

    Requirements

    • You must have a valid framework agreement from the public administration.
    • To use the Supplier Cockpit, your company must have set up an account in the "Unified Business Account".
    • To use the Supplier Cockpit, you need an ELSTER organization certificate.
  • Procedure

    When you receive an order from the public administration, you can accept and view it directly in the supplier cockpit.

    • You call up the supplier cockpit and log in with your user account.
    • You call up the details of the purchase order.
    • As a response to an order, you confirm the delivery capability by setting a status in the supplier cockpit. The statuses you can select are "Products are available", "Products are partially available" and "Products are not available".
    • If you select the status "Product not available", you must enter a reason in a free text field.
    • You can optionally enter further comments and reasons in a free text field.
    • The delivery information is transmitted di-rectly to the purchaser from the supplier cockpit.
    • The order can be transferred as a PDF or directly into your supplier system as an XI order.
    • Optionally, you can create a consulting case or a contract disturbance message, if this proves useful from the status.

    More information

    In addition to the supplier cockpit, you can receive public administration orders via conventional channels if this is contractually regulated and provided for.

  • Competent Department

  • Online Services

    • Supplier cockpit
      The supplier cockpit is a central platform for all suppliers who have concluded a framework agreement with the federal, state or local government. Here you have an overview of all their framework agreements and can make their catalogs available in a uniform format via a central access point.

  • Fees / Costs

    gebührenfrei

  • Deadlines & processing time

    What deadlines must be paid attention to?

    There are no deadlines.

    How long does it take to process

    The processing will be carried out immediately.

  • Legal Bases

  • More Information

Feedback on quality

Your feedback will help us to identify and solve problems. You will not receive a personal response. Please do not submit any personal data.

Did you find what you were looking for?

How do you rate this page?*

*Mandatory field

This page has been automatically translated by DeepL. We cannot guarantee that the translation is correct.

The official information in German is complete and correct. 24.07.2025

Dienstleistungen · syfq nzm