Handling of citizens' concerns in case of questions about the Office of Social Services
If you have questions about the Office of Social Services or general problems with the office, the ombudsmen are the appropriate point of contact. You will receive advice and assistance and can offer criticism and praise.
The Social Services Agency ("AfSD") has two ombudsmen to whom citizens can turn if
- they have general problems with the AfSD, for example, if they wish to make complaints or criticism.
- they need general assistance in dealing with the Office of Social Services.
- they wish to inform the AfSD of social grievances.
The ombudsmen are not responsible for dealing with specialist cases. Citizens who require specific information on ongoing proceedings should first contact the relevant officials. The ombudsmen can also help in the search for competent clerks.
There are no specific conditions for contacting the Ombudsmen. However, it should be borne in mind that the ombudsmen are only responsible for general questions, and cannot provide information on or take decisions in ongoing proceedings.