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Handling of citizens' concerns in case of questions about the Office of Social Services

If you have questions about the Social Services Agency or general problems with the Agency, the ombudsmen are the right people to contact. They receive advice and assistance and can offer criticism and praise.

Due to the current situation, the Social Centres of the Office of Social Services in the City of Bremen have currently restricted open consultation hours and home visits. Citizens are therefore asked to voice their concerns by telephone or e-mail. In special cases a personal appointment can be arranged. Appropriate emergency services are available in all social centres.

The Social Services Agency ("AfSD") has two ombudsmen to whom citizens can turn if

  • they have general problems with the AfSD, for example, if they wish to make complaints or criticism.
  • they need general assistance in dealing with the Office of Social Services.
  • they wish to inform the AfSD of social grievances.

The ombudsmen are not responsible for dealing with specialist cases. Citizens who require specific information on ongoing proceedings should first contact the relevant officials. The ombudsmen can also help in the search for competent clerks.

Requirements

There are no specific conditions for contacting the Ombudsmen. However, it should be borne in mind that the ombudsmen are only responsible for general questions, and cannot provide information on or take decisions in ongoing proceedings.