You are here:
  • Dienstleistungen
  • Handling of citizens' concerns in case of questions about the Office of Social Services

Handling of citizens' concerns in case of questions about the Office of Social Services

If you have any questions about the Office for Social Services or general problems with the office, the ombudsmen are the right people to contact. You will receive advice and assistance and can offer criticism and praise.

The Office for Social Services ("AfSD") has two ombudsmen to whom citizens can turn if

  • they have general problems with the AfSD, such as complaints and criticism.
  • they need general assistance in dealing with the Office for Social Services.
  • wish to inform the AfSD of social grievances.

The ombudsmen are not responsible for processing specialist procedures. Citizens who require specific information on ongoing procedures should first contact the responsible caseworkers. The ombudsmen can also help to find the relevant caseworkers.

Requirements

There are no special requirements for contacting the ombudsmen. However, it should be noted that the ombudsmen are only responsible for general issues and cannot provide information or make decisions in ongoing proceedings.