Handling of citizens' concerns in case of questions about the Office of Social Services
Procedure
Citizens who wish to contact the Ombudsman can do so
- by telephone at the times and telephone numbers listed under "Responsible office",
- by e-mail,
- by fax
- and, if necessary, in person by appointment.
The matter will then be discussed together and justified complaints will be followed up. Any criticism voiced will be taken as an opportunity to improve processes and optimize citizen service.
Legal bases
More information
In addition to the ombudsmen at the Office for Social Services, there are various responsibilities that must be taken into account when choosing the right contact:
- For general questions, criticism and complaints regarding the senatorial office of the Senator for Social Affairs, Children, Youth and Women, citizens must contact the ombudsman responsible there.
- In the event of suspected financial inconsistencies, the department's anti-corruption officer should be contacted.
- For general questions, criticism and complaints about other departments and senatorial offices, please contact the ombudsmen there.
- General questions about the Free Hanseatic City of Bremen can be answered by the Bremen Citizens' Hotline ("BTB") on +49 421 3610 at the local rate.
