Ombudsman at the Office for Social Services
If you have any questions about the Office for Social Services or general problems with the office, the ombudsmen are the right people to contact. You will receive advice and assistance and can offer criticism and praise.
-
Basic information
The Office for Social Services ("AfSD") has two ombudsmen to whom citizens can turn if:
- You have general problems with the AfSD, for example if you have complaints or criticism.
- you need general assistance in dealing with the Office for Social Services.
- you would like to inform the AfSD about social grievances.
The ombudsmen are not responsible for processing specialist procedures. Citizens who need specific information on ongoing procedures should first contact the responsible caseworker. The ombudsmen can also assist in finding the responsible caseworker.
Requirements
There are no special requirements for contacting the ombudsmen. However, it should be noted that the ombudsmen are only responsible for general issues. They cannot provide information on ongoing proceedings or make decisions on them.
-
Procedure
Citizens who wish to contact the Ombudsman can do so
- by telephone at the times and telephone numbers listed under "Responsible office",
- by e-mail,
- by fax
- and, if necessary, in person by appointment.
The matter will then be discussed together and justified complaints will be followed up. Any criticism voiced will be taken as an opportunity to improve processes and optimize citizen service.
More information
In addition to the ombudsmen at the Office for Social Services, there are various responsibilities that must be taken into account when choosing the right contact:
- For general questions, criticism and complaints regarding the senatorial office of the Senator for Social Affairs, Children, Youth and Women, citizens must contact the ombudsmen responsible there.
- In the event of suspected financial inconsistencies, the department's anti-corruption officer should be contacted.
- For general questions, criticism and complaints about other departments and senatorial offices, the ombudsmen there should be contacted.
- General questions about the Free Hanseatic City of Bremen can be answered by the Bremen Citizens' Hotline ("BTB") on +49 421 3610 at the local rate.
-
Competent Department
-
Amt für Soziale Dienste | Bürgerbeauftragte
- +49 421 3618802
- +49 421 4968802
- Breitenweg 29-33, 28195 Bremen
- Website
- beschwerde
@afsd. bremen. de
-
-
Fees / Costs
gebührenfrei
-
Deadlines & processing time
How long does it take to process
The processing time depends on the individual case brought in and cannot be named as a lump sum.
-
Legal Bases
This page has been automatically translated by DeepL. We cannot guarantee that the translation is correct.
The official information in German is complete and correct. 24.07.2025