Ombudswoman for the Senator for Labor, Social Affairs, Youth and Integration
If you have any questions about the senatorial office of the Senator for Labor, Social Affairs, Youth and Integration or general problems with this office, the ombudsmen are the right people to contact.
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Basic information
The senatorial office of the Senator for Labor, Social Affairs, Youth and Integration has ombudsmen to whom citizens can turn if
- you have general problems with the office, such as complaints and criticism.
- you need general assistance in dealing with the office.
The ombudsmen are not responsible for processing specialist procedures and appeals. Citizens who require specific information on ongoing procedures must contact the responsible case officer.
Requirements
There are no special requirements for contacting the ombudsmen. However, it should be noted that the ombudsmen are only responsible for general issues. They cannot provide information on ongoing proceedings or make decisions on them.
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Procedure
Citizens who wish to contact the Ombudsman can do so by
- by telephone,
- by e-mail, or by fax.
- by fax.
The concern will then be taken up, and justified complaints will be followed up. Criticism is taken as an opportunity to improve processes and optimize citizen service.
More information
There are various responsibilities beyond the ombudsman at the senatorial office of the Senator for Labor, Social Affairs, Youth and Integration, which must be taken into account when choosing the right contact:
- For general questions, criticism and complaints about the Office for Social Services ("AfSD"), Bürger:innen must contact the ombudsmen responsible there.
- In case of suspicion of financial inconsistencies, the anti-corruption officer of the department or the Central Anti-Corruption Office ("ZAKS") should be contacted.
- For general questions, criticism and complaints about other departments and senatorial departments, the ombudsmen there should be contacted.
- General questions about the Free Hanseatic City of Bremen can be answered by the Bremen Citizens' Helpline ("BTB") on 115 at local rates.
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Competent Department
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Bürgerbeauftragte der senatorischen Dienststelle bei der Senatorin für Arbeit, Soziales, Jugend und Integration
- +49 421 3612001
- +49 421 4962001
- Bahnhofsplatz 29, 28195 Bremen
- Website
- buergerbeauftragter
@soziales. bremen. de
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Fees / Costs
gebührenfrei
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Deadlines & processing time
How long does it take to process
The processing time depends on the individual case brought in and cannot be named as a lump sum.
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Legal Bases
This page has been automatically translated by DeepL. We cannot guarantee that the translation is correct.
The official information in German is complete and correct. 24.07.2025