Pick up lost property

• You have been informed by an inquiry or written notification from the Lost Property Department that your missing item has been handed in.
• You will be asked to describe the missing item and, if necessary, provide proof of ownership (purchase contract, registration number or similar).
• If you would like to collect a lost property item, this is only possible with an appointment.
  
  • You can make an appointment by telephone or e-mail. You will find the contact details under "Responsible offices".
• Alternatively, we will be happy to send you your lost item by post.
• Fees or a finder's fee may be charged for collection. If sent by post, payment can be made by invoice.
• You will receive your property back upon presentation of proof and payment of the applicable fees.
• If the finder's fee is paid voluntarily by the person entitled to receive the lost property when it is collected, the Lost Property Department will forward the finder's fee to the finder.

• identity card or passport of the owner
• as representative of any person
  

  one's own identity card or passport, as well as a power of attorney and an identity document of the person authorised to collect

• Proof of ownership
  

  Proofs are for example:
  

  • duplicate keys,
  • proof of purchase,
  • photos or
  • other means of identification.

• Lost property online
  By submitting your lost property report, you will be automatically notified as soon as your item is available at the Public Order Office - Lost Property or is already in our inventory.

6,00 EUR For insurance certificates for bicycles not found and other lost property.
The other administrative fees are variable and are based on the Internal Administration Cost Ordinance (InKostV).
Possible statutory finder's fee

What deadlines must be paid attention to?

6 months Retention period.

Note: The ownership claim expires 3 years after the transfer of ownership to the finding person or the municipality.

How long does it take to process

Appointment 1 - 5 days.
The item will be returned immediately after proof of ownership.

• §§ 965 - 984 Bürgerliches Gesetzbuch (BGB)
• Kostenverordnung für die innere Verwaltung (InKostV)