Dealing with citizens' concerns regarding the senatorial office of the Senator for Labor, Social Affairs, Youth and Integration
Procedure
Citizens who wish to contact the Ombudsman can do so by
- by telephone,
- by e-mail, or by fax.
- by fax.
The concern will then be taken up, and justified complaints will be followed up. Criticism is taken as an opportunity to improve processes and optimize citizen service.
Legal bases
More information
There are various responsibilities beyond the ombudsman at the senatorial office of the Senator for Labor, Social Affairs, Youth and Integration, which must be taken into account when choosing the right contact:
- For general questions, criticism and complaints about the Office for Social Services ("AfSD"), Bürger:innen must contact the ombudsmen responsible there.
- In case of suspicion of financial inconsistencies, the anti-corruption officer of the department or the Central Anti-Corruption Office ("ZAKS") should be contacted.
- For general questions, criticism and complaints about other departments and senatorial departments, the ombudsmen there should be contacted.
- General questions about the Free Hanseatic City of Bremen can be answered by the Bremen Citizens' Helpline ("BTB") on 115 at local rates.
