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Complaint against a violation of accessibility of digital services offered by public authorities

  • Recht und Verbraucherschutz 



    	    

		    
Do you have problems using digital offers of a public authority of the Free Hanseatic City of Bremen or do you encounter technical barriers? 

Have you informed the provider and received no or only unsatisfactory answers? Then you can contact the Central Office for Barrier-free Information Technology.

		    


                					    

						    

							    Competent Department
						    

						    
					    

                        
					    

						    

							    Basic information
						    

						    

							    

								    
Digital appearances and offers are barrier-free if they are perceptible, operable, comprehensible and robustly designed for disabled people. These 4 principles are taken from the Web Content Accessibility Guidelines WCAG 2.1. 

A self-determined participation in digital life is made possible for handicapped persons, if the offers 

- in the generally usual way, 

- without special complication 

- and in principle without foreign assistance 

are discoverable, accessible and usable. The use of aids required due to disabilities is permitted. 

Digital appearances and offers are websites, applications for mobile devices and other apps as well as graphic program interfaces, such as information and service terminals and data carriers. 

Barrier-free information technology also includes electronically supported administrative processes, including their procedures for electronic transaction processing and electronic file management. 

If you encounter barriers to digital appearances and offers from public bodies, you have the right to complain to the public body.

								    

									    Requirements
If you encounter problems and barriers with digital services offered by public authorities, please first contact the public authority itself and ask for the barriers to be removed. 

A complaint to the Central Office for Barrier-free Information Technology is possible if: 


  • There has been no reply from the public authority within two weeks
  • The public authority declares that a barrier-free design of partial areas is disproportionate and you would like to have this checked
  • No satisfactory answer was given and the barrier still exists
  • After 23.09.2020 there is no declaration on accessibility