Our employees only speak German in the office and on the phone.

Public Order Office | Division 23 – Traffic Enforcement Ordnungsamt | Referat 23 - Verkehrsüberwachung

Payment options


Fines and warning fines can only be paid by bank transfer. Cash payments are not accepted under any circumstances.

  • Opening hours
    Mo-Fr 08:00 - 12:00
    and by telephone arrangement
  • General information

    Areas of responsibility

    The Traffic Enforcement Unit is your point of contact for any enquiries regarding fines you have received
    on the road from our staff, and for any enquiries regarding the deployment of traffic wardens.
    If you receive a fine with which you disagree, you can contact the Traffic Enforcement Unit immediately on +49 421 361-14991. They will usually provide you with the information you need to decide whether to accept the fine.

    All information is passed on to the Traffic Offences Unit for further processing.
    In addition, staff arrange for the towing of vehicles parked in breach of traffic regulations. This also applies to vehicles parked in public spaces without a valid registration.

    At regular intervals, the Traffic Surveillance Department also organises auctions of uncollected vehicles. The auctions take place via the Customs online portal. 

    Head of Department: Ms Kriesten-Witt

  • Superordinate agency

Our services

This page has been automatically translated by DeepL. We cannot guarantee that the translation is correct.

The official information in German is complete and correct.

Updated on 22.09.2026

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