Applying for an identity card - replacement in case of loss, theft, etc.
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Ausweise und Dokumente
Please note that we release short-term appointments for all BürgerServiceCenters between 7 and 9 a.m. every day. If you are unable to find a suitable appointment, please check this page again during this time slot.
The current legal requirements for passport photos can be found under "Further information" - "Passport photo procedure before and after 01.05.2025".
If you no longer have your ID card because it cannot be found, has been lost or stolen, you must report this loss immediately (notification of loss).
You must then apply for a new ID card.
Basic information
The loss or misplacement must be reported to the BürgerService facilities of the Bürgeramt. You can download a template for the "Notification of loss of an ID document" under "Forms". You are welcome to send the completed and signed loss report by e-mail to one of the BürgerServiceCenters listed below so that the loss can be recorded before your appointment to apply for a new document. Theft must be reported to the police.
If the electronic proof of identity has been activated, it must be blocked either at the BürgerService facilities of the Bürgeramt or by calling the emergency number 116116.
When blocking, the personal data and the blocking password must be provided.
What documents do I need?
- Proof of identity
e.g. old or invalid identity card, valid passport or birth certificate for young children who do not yet have a passport or identity card.
- 1 current biometric passport photo according to the photo sample table (not older than 6 months)
The current legal requirements for passport photos can be found under "Further information" - "Passport photo procedure before and after 01.05.2025".
- For children under 16 years of age:
Special declaration of consent (explicitly related to the issuing of the identity card) of the person with custody, as well as their identity cards (also copies) and, if applicable, proof of custody.
- Important note: the children must always be present in person!
