You are here:
  • Dienstleistungen
  • Applying for an identity card - replacement in case of loss, theft, etc.

Applying for an identity card - replacement in case of loss, theft, etc.

  • Ausweise und Dokumente 



    	    

		    
Please note that we release short-term appointments for all BürgerServiceCenters between 7 and 9 a.m. every day. If you are unable to find a suitable appointment, please check this page again during this time slot. 

You can find the current legal requirements for passport photos under "Further information" - "  Notes on digital passport photos  ". 

If you no longer have your ID card because it cannot be found, has been lost or stolen, you must report this loss immediately (notification of loss). 

You must apply for a new ID card.

		    


                					    

						    

							    Competent Department
						    

						    
					    

                        
					    

						    

							    Basic information
						    

						    

							    

								    
The loss or misplacement must be reported to the BürgerService facilities of the Bürgeramt. You can download a template for the "Notification of loss of an ID document" under "Forms". You are welcome to send the completed and signed loss report by e-mail to one of the BürgerServiceCenters listed below so that the loss can be recorded before your appointment to apply for a new document. Theft must be reported to the police. 

 If the electronic proof of identity has been activated, it must be blocked either at the BürgerService facilities of the Bürgeramt or by calling the emergency number 116116.  

When blocking, the personal data and the blocking password must be provided.

								    								    
What documents do I need?
    
    
  • Proof of identity        
    e.g. old or invalid identity card, valid passport or birth certificate for young children who do not yet have a passport or identity card.

    • 
    
  • 1 QR code to retrieve a digital passport photo or take your photo directly at the BürgerServiceCenter        
    Please arrive 15 minutes before your appointment. Under "Further information" - "Notes on digital passport photos" you will find further important information.

    • 
    
  • For children under 16 years of age:        
    Special declaration of consent (explicitly related to the issuing of the identity card) of the person with custody, as well as their identity cards (also copies) and, if applicable, proof of custody.

    • 
    
  • Important note: the children must always be present in person!        
    •